Privacy Policy

1. Overview & Organizational Scope

PRIME REPAIR SERVICES L&R LLC (“we,” “our,” or “us”) is deeply committed to respecting and safeguarding the personal privacy of our website visitors, residential homeowners, commercial property managers, and prospective clients. This Privacy Policy comprehensively details how we collect, store, utilize, disclose, and protect personal records gathered through our website (primerepairserviceslr.com), digital lead generation forms, physical project contracts, telephone communications directed to our dispatch hotline ((855) 705-1940), and electronic mail.

By engaging with our website or submitting your contact details to request a complimentary roof evaluation or emergency tarping service, you acknowledge and agree to the data collection and operational practices described herein.

2. Categories of Information We Collect

We gather only information that is strictly necessary to conduct physical roof assessments, process emergency mitigation orders, pull municipal building permits, and maintain warranty records across Greater Houston:

• Personal Contact Identifiers: First and last name, primary telephone number, email address, physical project street address, city, state, and postal code.
• Structural & Project Information: Property type (single-family residential, multifamily, commercial flat), roof pitch, existing material type (asphalt shingle, standing seam metal, modified bitumen), leak history, observable storm damage symptoms, and insurance carrier details if filing a claim.
• Digital Technical Telemetry: Anonymized IP address, browser type, device operating system, referring URL, time spent on pages, and navigation patterns collected through privacy-compliant server log files.
• Communication Records: Audio recordings of customer service calls placed to our 24/7 hotline for quality assurance and training, as well as written email inquiries and SMS dispatch threads.

3. Practical & Operational Uses of Your Data

We process personal information under legitimate business interests and contract fulfillment mandates:

• To schedule on-site physical 21-point roof and attic health inspections with our certified estimators.
• To dispatch mobile emergency roof tarping and tree damage containment crews within our promised response windows.
• To calculate itemized, fixed-price labor and material estimates separating base scopes from decking and permit allowances.
• To pull required residential or commercial building permits with the City of Houston, Harris County, Fort Bend County, or local municipal building inspection departments.
• To register long-term manufacturer material warranties with suppliers (e.g., GAF, Owens Corning, CertainTeed) and issue written workmanship guarantee certificates.
• To coordinate with independent insurance adjusters during storm restoration walkthroughs upon the explicit request of the property owner.

4. SMS Messaging & Telephonic Consent Rules

By providing your telephone number through our contact forms, estimate schedulers, or inbound calls, you grant express written permission for PRIME REPAIR SERVICES L&R LLC to contact you via live telephone calls, automated appointment reminder texts, and project dispatch SMS messages. Standard message and data rates may apply. Consent to receive promotional or informational SMS messages is never a condition of purchase.

You retain the absolute right to revoke text messaging consent at any time by replying “STOP” to any SMS message received from our dispatch system. We strictly enforce a zero-spam policy and never sell, lease, or distribute your phone number or opt-in consent records to third-party marketing brokers or advertising networks.

5. Cookies, Analytics & Tracking Technologies

Our website uses basic session cookies and functional technical tags to maintain site performance, ensure rapid page loading, and analyze aggregate visitor traffic patterns across our service area landing pages. We do not engage in invasive behavioral cross-site retargeting or sell browser fingerprint data. You may configure your web browser to reject cookies or alert you when cookies are being set; however, certain site features (such as quote form submission caching) may function with reduced speed.

6. Data Retention Schedules & Security Safeguards

We maintain customer project files, photographic damage documentation, material invoices, and warranty certificates for a minimum retention window of ten (10) years following project completion. This retention period corresponds with the Texas statutory statute of repose for construction defect claims and allows us to verify manufacturer warranty transfers when property owners sell their homes.

All digital records are housed behind enterprise-grade firewalls with SSL/TLS 256-bit encryption during transit and rest. Physical documents are stored in access-controlled administrative offices at our West Houston headquarters.

7. Texas Consumer Privacy Rights & Record Requests

In accordance with the Texas Data Privacy and Security Act (TDPSA) and applicable consumer protection statutes, Texas residents have the right to confirm whether we process their personal data, request copies of stored contact records, request corrections to out-of-date information, or request the deletion of non-statutory records. To submit a formal privacy inquiry or data verification request, contact our Privacy Officer via email or written letter.